Rexelusa.com - Rexel is a worldwide distributor of electrical and datacom products.

$25.00 Service Guarantee

We are committed to unbeatable service.

If you are unhappy in any way with your order, we apologize and want to make it right. Please call your salesperson or the warehouse manager immediately so that we can correct the error.

In addition please fill out the information below as completely as possible and we will issue a $25.00 credit to your account. Hopefully this will help pay for part of the inconvenience we have caused you. We appreciate your calling this to our attention. Your business is very important to us and we need your input to help us eliminate these problems. Thank you for your business and your cooperation.

Account Name Account Number
First Name Last Name
Address
City State Zip

Invoice #

Order #

Picked By

Checked By

Rexel Branch Location

City

State

The problem was (Please check one of the boxes below and fill out the information):

We were out of stock on a guaranteed item. (If there was more than one item, please explain under Other.)

Item #

Description:

Qty:

Your "will-call" order was not ready for pick-up on:

Date:
//

Time:
:

We did not respond within 1 hour to your 1-800-LITESOUT emergency call.

Elapsed Time:

We did not ship product as it appeared on your ticket.

Please select one:

You had to wait too long for a credit to be issued.
If Credit was issued, please answer the questions below:

Credit issued on:
//

Material returned on:
//

If Rexel was informed of billing error, please answer the questions below:

Rexel informed of billing error on:
//

For Invoice #

Your delivery was not made within 15 minutes of the agreed upon time.

Other (Please explain below):
Rexelusa.com - Rexel is a worldwide distributor of electrical and datacom products.